LIMITED ENGLISH PROFICIENCY (LEP) INFORMATION
Forms and Downloads
Pursuant to Title VI of the Civil Rights Act of 1964, WIFA will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs, and other benefits. WIFA’s policy is to ensure meaningful communication with people with LEP and/or their authorized representatives. All interpreters, translators and other aids needed to comply with this policy shall be provided without cost to the persons being served.
Language assistance will be provided through use of competent bilingual staff, staff interpreters, contracts or formal arrangements with local organizations providing interpretation or translation services, or technology and telephonic interpretation services. All staff will be provided notice of this policy and procedure, and staff that may have direct contact with persons with LEP will be trained in effective communication techniques, including the effective use of an interpreter.
Vital Documents
Paper or electronic material that is critical for access to the Agency’s programs, activities, and services, or contains information about procedures or processes required by law. Classification of a document as “vital” depends upon the importance of the program, information, encounter, or service involved, and the consequence to the LEP individual if the information in question is not provided accurately or in a timely manner.
For More Information
Anyone who believes that they have been discriminated against because of race, color or national origin may file a complaint with the Office of Equal Opportunity within 180 days of the date on which the discrimination took place.
Related Pages
WIFA Notice of Non-Discrimination | WIFA Grievance Procedures for Alleged Civil Rights Violations