Limited English Proficiency
Pursuant to Title VI of the Civil Rights Act of 1964, WIFA will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs, and other benefits. WIFA’s policy is to ensure meaningful communication with people with LEP and/or their authorized representatives. All interpreters, translators and other aids needed to comply with this policy shall be provided without cost to the persons being served.
Language assistance will be provided through use of competent bilingual staff, staff interpreters, contracts or formal arrangements with local organizations providing interpretation or translation services, or technology and telephonic interpretation services. All staff will be provided notice of this policy and procedure, and staff that may have direct contact with persons with LEP will be trained in effective communication techniques, including the effective use of an interpreter.
Vital Documents
Paper or electronic material that is critical for access to the Agency’s programs, activities, and services, or contains information about procedures or processes required by law. Classification of a document as “vital” depends upon the importance of the program, information, encounter, or service involved, and the consequence to the LEP individual if the information in question is not provided accurately or in a timely manner.
For More Information
Anyone who believes that they have been discriminated against because of race, color or national origin may file a complaint with the Office of Equal Opportunity within 180 days of the date on which the discrimination took place.
Language Assistance Services and Auxiliary Aides and Services Information
WIFA provides free language services, including qualified interpreters, to individuals whose primary language is not English. WIFA also provides free auxiliary aides and services, including qualified interpreters, to individuals who are deaf and hearing impaired.
English
- If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call (1-602-364-1310).
Filipino - Tagalog
- Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa (1-602-364-1310).
French - Français
- Si vous parlez Français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le (1-602-364-1310).
Hatian, Creole - Kreyòl Ayisyen
- Si w pale Kreyòl Ayisyen, gen sèvis èd aladispozisyon w gratis pou lang ou pale a. Èd ak sèvis siplemantè apwopriye pou bay enfòmasyon nan fòma aksesib yo disponib gratis tou. Rele nan (1-602-364-1310).
Hindi - हिन्दीी
- अगर आप हिन्दीी बोोलतेे हैं ं, तो ो आपकेे लिए निः ःशुुल्क भााषाा सहा ायता ा से ेवााएँ ँ उपलब्ध हैं ं। सु ुलभ प्राारूपोंं मेंं जाानका ारी ी प्र दाान करने े केे लिए उपयु ुक्त सहा ायक सहा ायता ाएँ ँ और से ेवााएँ ँ भी ी निः ःशुुल्क उपलब्ध हैं ं (1-602-364-1310)
Italian - Italiano
- Se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama l’ (1-602-364-1310).
Korean - 한국어
- 한국어로 제공되는 무료 언어 지원 서비스를 이용하실 수 있습니다.
이해하기 쉬운 형식으로 정보를 제공하는 적절한 보조 수단 및 서비스도 무료로 제공됩니다. (1-602-364-1310).
Mandarin - 中文
- 如果您说中文，您可以获得免费的语言帮助服务。此外， 免费提供适当的辅助设备和服务，以提供无障碍格式信息。 请致电 (1-602-364-1310)
Polish - Polski
- Osoby mówiące po polsku mogą skorzystać z bezpłatnej pomocy językowej. Dodatkowe pomoce i usługi zapewniające informacje w dostępnych formatach są również dostępne bezpłatnie. Zadzwoń pod numer (1-602-364-1310).
Portugese - Português
- Se você fala português, serviços gratuitos de assistência linguística estão disponíveis para você. Auxílios e serviços auxiliares apropriados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para (1-602-364-1310).
Russian - Русский
- Если вы говорите на русском языке, вы можете воспользоваться услугами языковой поддержки. Соответствующие вспомогательные средства, информация в доступных форматах также предоставляются бесплатно. Позвоните по телефону (1-602-364-1310).
Spanish - Español
- Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al (1-602-364-1310)